Introduction
This Payment Policy outlines the terms and conditions governing all financial transactions between our business and its customers. It is designed to ensure transparency, consistency, and fairness in handling payments, refunds, and related matters. By engaging in transactions with us, customers agree to comply with the guidelines set forth in this policy.
Accepted Payment Methods
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- Digital Payments: PayPal, Apple Pay, Google Pay
- Bank Transfers: Direct wire transfers are accepted for large transactions
Customers are responsible for ensuring that their chosen payment method is valid and authorized at the time of purchase.
Payment Terms
- Immediate Payment: All purchases must be paid in full at the time of transaction unless otherwise agreed in writing.
- Invoices: For services requiring invoicing, payment is due within 15 days of the invoice date unless specified otherwise.
- Late Payments: Payments not received by the due date may incur a late fee of 2% of the outstanding balance per month.
- Installments: Installment plans may be offered at the discretion of management. Terms will be clearly outlined in writing.
Refunds and Returns
- Eligibility: Refunds are available for defective products, incorrect orders, or services not rendered as agreed.
- Timeframe: Refund requests must be submitted within 14 days of purchase.
- Process: Customers must provide proof of purchase and reason for refund. Approved refunds will be processed within 7–10 business days.
- Non-Refundable Items: Customized products, special orders, and services already rendered are non-refundable.
Disputed Charges
- Customers who believe they have been incorrectly charged must notify us within 7 days of the transaction.
- We will investigate disputes promptly and provide a resolution within 14 business days.
- If the dispute is valid, adjustments will be made to the customer’s account or a refund will be issued.
Security and Compliance
- All payment transactions are processed through secure, encrypted systems to protect customer data.
- We comply with PCI DSS standards and other applicable financial regulations.
- Customers are encouraged to safeguard their payment information and report any suspicious activity immediately.
Policy Updates
This Payment Policy may be updated periodically to reflect changes in business practices, legal requirements, or industry standards. Customers will be notified of significant changes via email or public notice on our website.
Contact Information
For questions or concerns regarding this Payment Policy, customers may contact:
- Email: info@madisonavecameras.com
- Phone: 866-315-3566
- Address: 1350 Ave of the Americas, Fl 2 -1006, New York, NY 10019
- Open: 10:00AM - 6:00PM, Monday - Friday
- Closed: Saturday & Sunday
Acknowledgment
By completing a transaction with our business, customers acknowledge that they have read, understood, and agreed to the
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