Shipping & Delivery Policies – Madison Avenue Camera’s
At Madison Avenue Camera’s, we are committed to providing a reliable, transparent, and customer‑friendly shipping experience. Whether you’re ordering a single accessory or investing in professional equipment, our policies are designed to ensure your purchase arrives safely and on time.
Order Processing & Handling
- Fast fulfillment: Most of our orders ship within one business day.
- Cut‑off time: Orders placed after 2:00 PM EST, or on weekends and holidays, are processed the next business day.
- Secure packaging: All items are carefully inspected and packaged to minimize risk of damage. Fragile items receive extra protective materials.
- Order confirmation: You’ll receive an email confirmation and tracking details (when available) once your order is processed.
Mainland U.S. Shipping
- Standard shipping: UPS Ground (3–5 business days) starts at $19.95
- Free shipping: Available on select items and orders over $1,500.00
- Expedited options: UPS 2‑Day and Overnight services are available for an additional fee.
- Insurance: Recommended for high‑value items; available upon request.
Hawaii, Alaska & U.S. Territories
- Custom quotes required: Automated rates do not apply. We will contact you prior to shipment to collect any additional funds.
- Advance estimates: For a quote before purchase, email us with:
- The items you wish to order
- Your shipping address
- Your preferred carrier
- Carrier availability: USPS, UPS, and FedEx may be offered depending on the destination and product type.
International Orders
- At this time, Madison Avenue Camera’s does not offer international shipping.
- We are exploring options to expand globally in the future.
Signature Policy
- Default setting: Standard shipments do not require a signature.
- Tracking provided: Sent to the email address you provide at checkout.
- Responsibility: Shipments without signature requirements are the responsibility of the receiving party.
- Optional signature: If you prefer signature confirmation, email us immediately after placing your order with your order number and shipping details.
USPS Shipping
- Best for small items: Ideal for accessories and photofinishing orders.
- Restrictions: Certain products cannot be shipped via USPS.
- Fragile items: We do not recommend shipping cameras, lenses, or precision equipment through USPS. Madison Avenue Camera’s cannot be held responsible for damage or loss when these items are shipped via this method.
P.O. Boxes
- Street addresses required: Please provide a physical address for all equipment and accessory orders.
Shipping Delays
- Carrier responsibility: Any delay caused by the selected shipping company is not the responsibility of Madison Avenue Camera’s.
- Possible causes: Weather, carrier backlogs, and holiday surges may affect delivery times.
- Recommendation: Choose a delivery method that ensures your items arrive comfortably ahead of any scheduled need.
Additional Services
- Special requests: Blind shipping, gift wrapping, or business deliveries can be arranged upon request.
- Customer support: Our team is available to answer questions about shipping options, costs, and timelines.
- Commitment to service: We strive to balance affordability with reliability, ensuring your order arrives safely and on time.
Contact Information
For questions about shipping, delivery, or special requests, please reach out to us directly:
- Phone: 866‑315‑3566
- Email: info@madisonavecameras.com
- Address:
Madison Avenue Camera’s
1350 Avenue of the Americas
Fl 2‑1006
New York, NY 10019
Business Hours:
- Open: Monday – Friday, 10:00 AM – 6:00 PM
- Closed: Saturday & Sunday
